Support Center
How can we help you?
Email Support
For account issues, technical problems, or general questions
support@nuruni.comResponse within 24-48 hours
Safety & Reporting
Report abuse, harassment, or child safety concerns
safety@nuruni.comPriority response within 24 hours
Frequently Asked Questions
How do I delete my account?
Go to Profile → Account Settings → Delete Account. Your data will be permanently removed within 30 days.
How does profile verification work?
Take a live selfie, either holding a Bible or simply raising your hand. Our system checks it against your profile photo and a real moderator reviews the result, so every profile belongs to a real person.
How do I cancel my subscription?
Subscriptions are managed through the App Store (iPhone) or Google Play (Android). Go to your device's subscription settings to cancel at any time.
How do I report a user?
Tap the three dots (⋯) on any profile or message and select "Report". All reports are reviewed promptly and kept confidential.
Why was my account suspended?
Accounts are suspended for violating our Community Guidelines. Email support@nuruni.com with your registered phone number for assistance.
How do I reset my account access?
On the welcome screen, tap "Continue with Phone Number", "Continue with Google", or "Continue with Apple" to log back in. Your account will be restored automatically.
Is my personal information safe?
Yes. All data is encrypted and stored securely. We never sell your personal information. Read our Privacy Policy for full details.
What countries is Nuruni available in?
Nuruni is built for African Christians anywhere in the world. Our strongest presence is across East Africa, and members in the diaspora are welcome from day one.